Complaints, internal review and external oversight
Choose the correct complaint or review pathway and preserve escalation rights.
Learn
Before escalating, identify the organisation’s own complaint or internal-review process, statutory review rights, time limits and the correct external body. Depending on the issue this might involve an ombudsman, human-rights body, tribunal, court, regulator or professional body. Different bodies have different powers.
See it
A complaint body that can investigate conduct may not have power to overturn a court order, while a court appeal process may have strict deadlines and formal requirements.
Try it
Build an escalation ladder for a sample government decision: internal complaint, internal review, external oversight, legal review.
Complete the mission
Create a jurisdiction-and-remedy table for three different complaint bodies.